The right to information for consumer ADRS following case C-380/19

Abstract

Consumer rights have historically been protected by the European Union. This has
mainly affected substantive rights, but there has been little progress in the recognition of procedural rights to enable consumers to obtain effective protection of their claims. The entry into force of Directive 2013/11 on alternative dispute resolution in consumer matters was therefore important. In this respect, the ECJ and its pro-consumer pronouncements improve the quality of the transposition of the rules into national legislation and their interpretation.