Guidelines for effective telephone communication of bad news in the health field in times of covid-19. Revista Española de Comunicación en Salud , [S. l.], v. 13, n. 2, p. 237–255, 2022. DOI: 10.20318/recs.2022.6617. Disponível em: https://e-revistas.uc3m.es/index.php/RECS/article/view/6617. Acesso em: 5 dec. 2025.