Acceso, uso y actitudes de Tecnologías de la Información y Comunicación en personas mayores durante la pandemia de COVID-19

Palabras clave: uso y percepción de Internet, smartphone, personas mayores, vulnerabilidad, métodos mixtos

Resumen

Introducción: La pandemia de COVID-19 resaltó la brecha digital entre las Personas Mayores (PM). Sus necesidades cotidianas y las limitaciones de movilidad los obligaron a conectarse en línea. Esto desafió a las PM con acceso limitado a las Tecnologías de la Información y Comunicación (TIC) y escasas habilidades digitales. Objetivos: Este trabajo explora factores asociados al uso y percepción de TIC entre las PM en tiempos de COVID-19. Metodología: Realizamos una encuesta a personas mayores vulnerables en Santiago, Chile (N=251) y seguimos con entrevistas en profundidad a 20 participantes. Resultados: Los hallazgos sugieren que el uso frecuente de Smartphones entre las personas mayores está positivamente correlacionado con su percepción de comodidad, utilidad, control sobre el dispositivo y disposición para usarlo. Los usuarios activos muestran niveles de confianza más altos y participan en una gama más amplia de actividades en línea, mientras que los usuarios moderados se sienten menos inclinados a cerrar la brecha digital, experimentando una sensación de exclusión. Conclusión: El estudio destaca la importancia del control percibido en la configuración de los patrones de uso de Smartphones entre las personas mayores, resaltando la interacción entre las actitudes y la adopción de tecnología. A pesar de sus limitaciones, esta investigación proporciona información valiosa sobre las perspectivas de los no usuarios y los usuarios por proxy, y las barreras al acceso a Internet durante situaciones de crisis.

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Publicado
2023-11-23
Cómo citar
Cerda Díez, M. F., Ureta, M. del P., Pavez, I., Benavides, C., Inostroza-Quezada, I., & Epstein, L. D. (2023). Acceso, uso y actitudes de Tecnologías de la Información y Comunicación en personas mayores durante la pandemia de COVID-19 . REVISTA ESPAÑOLA DE COMUNICACIÓN EN SALUD, 14(2), 7-20. https://doi.org/10.20318/recs.2023.7375
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